Frequently asked questions

A simple way to follow up with customers, steer positive reviews to Google, and receive negative feedback privately before it hits your Google profile. Plus, a growing base of Google reviews that creates organic traffic, so that you have a consistent flow of customers even when you decide to stop paying for ads or stop collecting reviews.

It makes asking for a review consistent and timely without you having to perform any manual tasks, the idea is you set it up once and forget about it. Sending out consistent review requests allows customers get an opportunity to share their experience. The decision to leave a review is always theirs.

No. Chur Reviews makes it easier to ask every customer at the right time, but it cannot guarantee that someone will submit a public review.

Our signup process is simple and we walk you through every step. You start by creating an account, connecting your Google profile, adding your customers, and finally configuring your campaign, then you are ready to start sending.

You can either connect your Xero account, upload a custom spreadsheet, or add customers by typing them in. We also have plans to support MYOB and QuickBooks accounts in the near future.

No. Customers receive a text or email, tap the link, and complete the flow in their browser.

Yes. You can choose to send by SMS, email, or both.

Yes. You can write the message in your own words so requests sounds like a genuine message from your business.

Yes. You control when the first message goes out and can schedule follow-ups as you like. You can also send a review request instantly whenever you need.

Yes. The customer facing page can be heavily customised to suite your businesses branding, and the review link includes your business name so customers can recognise it before they click.

When a customer gets the request, they tap thumbs up or thumbs down. Thumbs up sends them to your Google review page whilst thumbs down opens a private feedback form which gets sent to your email so that you can resolve the issue privately.

No. Negative feedback is routed to a private feedback form, so you have the chance to understand what went wrong and follow up with the customer privately. It is not sent to Google by Chur Reviews.

Yes. Private feedback is sent to your business via email so that you can follow up with the customer yourself.

You start with a flat monthly or yearly subscription whilst the SMS's sent to your customers are billed separately, this way you pay for what you use. SMS rates get cheaper as you upgrade your plan while email is free on every plan. If you're still not sure how much it'll cost, use our pricing calculator.

Enter your expected monthly customer volume in the plan calculator to see the recommended plan and an estimated cost. Calculate your plan.

Yes. You can manage your plan from Billing, including changing plan or cancelling. Cancelling prevents you from being billed at the beginning of the next billing cycle.

Yes. To comply with the Unsolicited Electronic Messages Act 2007, SMS recipients can reply with a stop request and email recipients can use the unsubscribe link. Future messages are suppressed after an opt-out.

We use the customer and business information needed to provide the service, including trusted hosting, payment, and SMS/email delivery providers. We do not sell personal information, and our Privacy Policy explains the details. Read the Privacy Policy.