Frequently asked questions

You get a simple way to follow up with customers after completed work, route positive intent towards Google, and bring negative feedback to you privately.

It makes asking consistent and timely, so more customers get a clear opportunity to share their experience. The decision to leave a review is always theirs.

No. Chur Reviews makes it easier to ask every customer at the right time, but it cannot guarantee that someone will submit a public review.

Create an account, connect your Google review destination, add your customers, then configure your campaign, messages, and branding before you start sending.

You can connect one Xero organisation, upload a CSV or XLSX file, or add customers manually. MYOB and QuickBooks support is planned.

Yes. You can search for your Google Business Profile or use a validated manual Google review URL. Google remains the public review destination.

No. Customers receive a text or email, tap the link, and complete the flow in their browser.

Yes. You can choose SMS, email, both channels, or the smart option that fits your campaign setup.

Yes. You can write the message in your own words and adjust the campaign settings so the request sounds like a genuine follow-up from your business.

Yes. You choose the initial delay and can configure up to ten reminders. SMS requests respect the local 6am to 11pm send window; email does not use the same window.

Yes. The customer-facing page can use your business branding, and the review link includes your business name so customers can recognise it before they click.

A customer taps thumbs up or thumbs down after receiving the request. Thumbs up sends them towards your Google review page; thumbs down opens private feedback for your business. A thumbs up shows review intent, not a verified submission.

No. Negative feedback is captured privately first, so you have the chance to understand what went wrong and follow up with the customer. It is not sent to Google by Chur Reviews.

Yes. Private feedback is sent to your business for review and follow-up, rather than being published as a public Google review.

No. Chur Reviews can record that a customer chose the positive path, but it cannot prove that Google received or published the review.

Pricing has two parts: a flat software subscription billed monthly or yearly, plus the SMS you use. Higher plans include a lower per-SMS rate, while plan allowances and other details vary by plan.

Enter your expected monthly customer volume in the plan calculator to see the recommended plan and an estimated monthly or yearly cost. Calculate your plan.

Yes. You can manage your plan from Billing, including changing plan or cancelling. Monthly plans have no contract; annual billing is charged on its selected billing term.

Yes. SMS recipients can reply with a stop request and email recipients can use the unsubscribe link. Future messages are suppressed after an opt-out.

We use the customer and business information needed to provide the service, including trusted hosting, payment, and SMS/email delivery providers. We do not sell personal information, and our Privacy Policy explains the details. Read the Privacy Policy.